Coupons and trials

Enter a promo code at checkout

1. Step 101

   Reach checkout

   Pick a plan at /upgrade (or /signup/plan for a new account). The promo field is on the checkout page, under the order details.
2. Step 202

   Open the field and apply

   Click Have a promo code?, type the code and press Apply (Enter works too). Akili checks it and shows “Checking your code…” while it does.
3. Step 303

   Read the quote

   An applied code becomes a chip with its terms and a Remove button. The order details gain a line “Code {code}”, then You save {amount} today, then {amount}/month (or /year), and, when they apply, Valid until {date} and {count} uses left. Prices exclude tax.
4. Step 404

   Subscribe

   The button reads Subscribe · {amount} today for a discount or Start free trial for a trial. The success page repeats what was applied: “Code {code} applied · {terms}” and the amount you saved.

Codes that arrive by link

A link such as /pricing?code=SPRING or /upgrade/pro?code=SPRING carries the code with you. On the pricing page each eligible plan card shows what the code does for it (“With SPRING: … for the first month” or “14-day free trial”) and says when it does not apply. At checkout the code is already applied, with the banner “Code SPRING was applied from your link.” If you are signed out, sign-up keeps the plan, seats, period and code in the URL and brings you back to the same checkout.

Discount codes

A code may be limited to certain plans, to a sales channel, to first purchases, to one use per workspace, to a minimum order, to a date window or to a total number of redemptions. The quote tells you which rule stopped it (see below).

Free-trial codes

A trial code starts the plan now and moves the first charge to the end of the trial. Trials are expressed in days (1–366) or months (1–12); the checkout chip reads “{count}-day free trial”.

• What checkout shows. Due today at zero, then “Free until {date}, then {price}. Cancel any time before then and you will not be charged.” The footer repeats the first-charge date and amount.
• Card required or optional. Each code decides. “Card required at checkout.” means Stripe collects a card now and charges it when the trial ends. “No card needed now; the trial ends unless you add one.” means the subscription is set to cancel at the end of the trial unless a payment method is on file by then.
• One trial per workspace. Any earlier subscription with a trial, or any trial redemption on this workspace or account, counts. A second trial code is refused with “This workspace has already used a free trial, so {code} does not apply. You can still subscribe at the regular price.” Trial codes are also always first-purchase only.
• During the trial. You have the plan’s full features and credits. Settings → Billing shows status Trial, a Trial ends date and the notice “Cancel before then using Manage subscription below and nothing is charged.” Cancel through the Stripe portal.
• Three days before the end Akili emails “Your {plan} trial ends on {date}”, or “… unless you add a card” when no card is on file. Trials shorter than four days get no reminder.
• At the end, with a card: the first invoice is charged and the subscription continues. Without a card: the subscription ends, status becomes Canceled and the workspace falls back to the free plan. Nothing is deleted.
• Trial then discount. Some codes chain both; the chip shows “14-day free trial · 20% off for 3 months”. The discount applies to the first paid invoice after the trial. A repeating discount must run at least one month past the trial.

Introductory offers on plans

Some plans ship with a built-in discount. The pricing card says “Intro offer: 20% off for your first 3 months, applied at checkout”, and checkout shows the chip Intro offer · {terms} with the line Introductory offer in the order details. An intro offer is a discount, not a free trial: you are charged the reduced amount today. Entering a code replaces it, and the field then reads Have a different code?.

Redeem a license code

Partners and resellers buy seats in advance and hand their clients a redemption code: usually four groups of four characters, in a link like /redeem?code=ABCD-EFGH-JKMN-PQRS.

1. Step 101

   Open /redeem and paste the code

   Akili shows what it includes — plan, seats and the date it runs until — before anything is created. "Verified — nothing to pay."
2. Step 202

   Name the workspace and sign in

   Enter a workspace name and your work email, set a password or continue with Microsoft. Existing accounts just confirm who they are signed in as.
3. Step 303

   Create workspace

   The workspace is created on the licensed plan with its seats. No card, no plan to choose, no checkout; you land in the welcome flow.

Partners manage and print their codes from the partner dashboard at /partners; the print view at /partners/codes/print produces QR cards with the redeem link, code, plan, seats and term.

Why a code is refused

Redemption codes at /redeem have their own messages: not recognized (check for a typo), already used (a workspace was created with it), withdrawn (the order behind it was refunded or reissued), expired, could not be verified (do not use it elsewhere), or the plan is no longer available. In every case the fix is to contact whoever supplied the code.

Good to know

• Codes are not stored. A code travels in the URL between pricing, sign-up and checkout; if you navigate away without it, re-enter it on the checkout page.
• Billing period is not restricted. A code that applies to a plan applies to both its monthly and annual prices.
• Uses left only shows when 20 or fewer redemptions remain.
• The reminder email links to Billing (/?settings=billing), where Manage in Stripe lets you cancel or add a card before the trial ends.